# Rocket Alumni Solutions Help Center

> Clear, practical help for managing Rocket recognition sites, content, touchscreens, and Customer Portal tools.

> ## Agent Instructions
> Use only this public Rocket Alumni Solutions Help Center content for customer-facing answers.
> Cite the Help Center page URL supporting each material claim.
> Keep hardware guidance scoped to the exact device or player model named in the source.
> If the documentation does not support a safe answer, direct the customer to support@rocketalumnisolutions.com.
> Never expose credentials, private customer data, internal diagnostics, or unreleased behavior.

- [Rocket Alumni Solutions Help Center](https://rocketalumnisolutions.mintlify.app/index.md): Clear answers and step-by-step help for your Rocket recognition site
- [Start managing your Rocket site](https://rocketalumnisolutions.mintlify.app/quickstart.md): Set up your touchscreen, sign in, prepare your first content, and find network or email help
- [Manage accounts and admins](https://rocketalumnisolutions.mintlify.app/getting-started/accounts-and-admins.md): Invite site administrators, troubleshoot missing welcome emails, reset passwords, and manage folder-limited users
- [Learn the editing basics](https://rocketalumnisolutions.mintlify.app/getting-started/editing-basics.md): Use the website editor header, editing tabs, content languages, lessons, auto-save, Bulk Edit, Site Analytics, Change History, and Recently Deleted
- [Use Rocket Assistant](https://rocketalumnisolutions.mintlify.app/getting-started/rocket-assistant.md): Open Assistant in the website editor or Customer Portal, provide files, review edits, reach support, and register SMS-to-Edit
- [Get help from Rocket](https://rocketalumnisolutions.mintlify.app/getting-started/get-support.md): Choose live chat, email support, a data-entry request, Customer Success, or school IT
- [Create folders and choose layouts](https://rocketalumnisolutions.mintlify.app/content/folders-and-layouts.md): Build a clear folder structure, add supported content, reorder it, and choose page layouts
- [Add profiles, teams, and rosters](https://rocketalumnisolutions.mintlify.app/content/profiles-and-teams.md): Create Person and Team profiles, write searchable biographies, add headshots, and prepare bulk imports
- [Add and edit photos](https://rocketalumnisolutions.mintlify.app/content/photos.md): Add profile and gallery photos, describe images for screen readers, prepare source photos, and fix blurry, sideways, or badly cropped images
- [Add videos](https://rocketalumnisolutions.mintlify.app/content/videos.md): Upload video files, add YouTube, Vimeo, Dacast, or Hudl links to profiles and galleries, and fix videos that do not play
- [Add 3D models](https://rocketalumnisolutions.mintlify.app/content/3d-models.md): Upload GLB or glTF 3D models up to 50 MB and show them on a profile as the main photo or in another supported media field
- [Manage the Media Library](https://rocketalumnisolutions.mintlify.app/content/media-library.md): Organize, find, move, download, replace, and restore shared photos, videos, PDFs, and 3D models in the website editor or Customer Portal
- [Customize the homepage and branding](https://rocketalumnisolutions.mintlify.app/content/homepage-and-branding.md): Choose a homepage layout, manage slideshows, restore Explore, update logos, colors, sponsors, and widgets
- [Connect external content to Rocket](https://rocketalumnisolutions.mintlify.app/content/connect-external-content.md): Add websites, live streams, calendars, and external links to Rocket, or let visitors scan a QR code
- [Build records and championship banners](https://rocketalumnisolutions.mintlify.app/content/records-and-banners.md): Celebrate awards, championships, and accomplishments with Rocket's Records and Banners
- [Add yearbooks and PDFs](https://rocketalumnisolutions.mintlify.app/content/yearbooks-and-pdfs.md): Prepare searchable Flip Books, submit yearbook batches, and troubleshoot slow, blurry, or out-of-order documents
- [Manage the public site, search, and privacy](https://rocketalumnisolutions.mintlify.app/share/public-site-search-and-privacy.md): Navigate the public site, test visibility, improve search and filters, and keep sensitive content private
- [Embed or share Rocket on your website](https://rocketalumnisolutions.mintlify.app/share/embed-rocket-on-your-website.md): Add your Rocket site or a specific folder to your organization's website with a link, inline embed, or pop-up widget
- [Manage visitor submissions, Face Search, and Rocket Rally](https://rocketalumnisolutions.mintlify.app/share/visitor-submissions.md): Review visitor content safely, understand the Face Search mobile flow, and configure Rocket Rally destinations
- [Submit a data-entry request](https://rocketalumnisolutions.mintlify.app/portal/data-entry-requests.md): Get help adding a large amount of content, moving an archive, or organizing yearbooks, records, rosters, and photos
- [Set up Rocket Signage](https://rocketalumnisolutions.mintlify.app/portal/rocket-signage.md): Configure display screens, preview them in a browser, and show site content or Google Slides
- [Create and edit Rocket Graphics](https://rocketalumnisolutions.mintlify.app/portal/rocket-graphics.md): Browse templates, edit branded graphics, and export or publish them
- [Prepare and send fundraising emails with Digital Warming](https://rocketalumnisolutions.mintlify.app/portal/digital-warming.md): Prepare personal fundraising emails, review recipients before sending, and find replies in the Customer Portal or your school inbox
- [Touchscreen setup guide](https://rocketalumnisolutions.mintlify.app/setup/guide.md): Answer a few questions about your touchscreen and player to find the matching Rocket hardware installation guide.
- [Nio S15 / RocketSignage Screen setup](https://rocketalumnisolutions.mintlify.app/setup/nio-s15.md): Mount and connect a ClearTouch Nio S15 (RocketSignage Screen), then use Cast mode and a Rocket Signage display code.
- [ZenStick / RocketSignage stick setup](https://rocketalumnisolutions.mintlify.app/setup/zen-stick.md): Connect a ClearTouch ZenStick (Zen Stick or RocketSignage stick) to a display, connect Wi-Fi, and enter a Rocket Signage display code in Cast mode.
- [ZenBox / RocketBox touchscreen setup](https://rocketalumnisolutions.mintlify.app/setup/rocketbox.md): Connect a ClearTouch ZenBox (RocketBox) to the network, close Sho, open Rocket Touchscreen, and save your site ID for interactive use.
- [Which touchscreen do you have?](https://rocketalumnisolutions.mintlify.app/setup/screen-selector.md): Choose the LG or VSeven touchscreen connected to your Elo Backpack, then follow its display and player setup instructions.
- [What type of touchscreen do you have?](https://rocketalumnisolutions.mintlify.app/setup/screen-type.md): Choose ClearTouch or another touchscreen to find Rocket setup instructions for an installation without an Elo Backpack.
- [Which ClearTouch screen do you have?](https://rocketalumnisolutions.mintlify.app/setup/cleartouch-screen-selector.md): Choose a 43- or 55-inch ClearDigital Way Screen or a 65-, 75-, or 85-inch ClearTouch screen to open its setup guide.
- [LG screen setup with an Elo Backpack](https://rocketalumnisolutions.mintlify.app/setup/lg-screen.md): Configure the LG touchscreen shown in this guide, connect its HDMI and touch ports, then complete Elo Backpack setup.
- [VSeven screen setup with an Elo Backpack](https://rocketalumnisolutions.mintlify.app/setup/vseven-screen.md): Configure your VSeven touchscreen for an Elo Backpack, including startup and touch settings, then complete the player setup.
- [ClearDigital Way Screen setup](https://rocketalumnisolutions.mintlify.app/setup/cleardigital-way-screen.md): Connect your ClearDigital Way Screen to the internet and pin the Rocket Touchscreen app using this illustrated setup guide
- [ClearTouch screen setup](https://rocketalumnisolutions.mintlify.app/setup/cleartouch-screen.md): Connect a 65-, 75-, or 85-inch ClearTouch screen to the network and configure Rocket Touchscreen as its default startup app.
- [Elo Backpack hardware setup](https://rocketalumnisolutions.mintlify.app/setup/elo-backpack.md): Connect your Elo Backpack computer to the touchscreen, enroll with EloView, and let Rocket deploy your site
- [Rocket Touchscreen app setup](https://rocketalumnisolutions.mintlify.app/setup/rocket-app.md): Install Rocket Touchscreen on a compatible Android display with Google Play, connect to the network, and enter your Rocket site ID.
- [Set up your own hardware](https://rocketalumnisolutions.mintlify.app/setup/own-hardware.md): Prepare a Windows computer with Chrome or a managed ChromeOS kiosk to display your Rocket site
- [Find missing or unchanged content](https://rocketalumnisolutions.mintlify.app/troubleshooting/missing-content.md): Check hidden content, filters, search, Recently Deleted, and touchscreen updates before contacting support
- [Troubleshoot a touchscreen](https://rocketalumnisolutions.mintlify.app/troubleshooting/touchscreen.md): Resolve touchscreen stale content, frozen or black screens, invalid site IDs, missing touch, offset touch points, and kiosk problems
- [Troubleshoot hardware and networks](https://rocketalumnisolutions.mintlify.app/troubleshooting/hardware-and-network.md): Identify display and player models, find ClearDigital Way setup, check Ethernet or Wi-Fi safely, and get hardware or warranty support
- [Frequently asked questions](https://rocketalumnisolutions.mintlify.app/faq.md): Short answers for Rocket accounts, website editing, content, media, public sites, touchscreens, and support

## Optional

- [Website](https://www.rocketalumnisolutions.com)
- [Customer Portal](https://portal.rocketalumnisolutions.com)


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