> ## Documentation Index > Fetch the complete documentation index at: https://rocketalumnisolutions.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Use only this public Rocket Alumni Solutions Help Center content for customer-facing answers. > Cite the Help Center page URL supporting each material claim. > Keep hardware guidance scoped to the exact device or player model named in the source. > If the documentation does not support a safe answer, direct the customer to support@rocketalumnisolutions.com. > Never expose credentials, private customer data, internal diagnostics, or unreleased behavior. # Frequently asked questions > Short answers for Rocket accounts, website editing, content, media, public sites, touchscreens, and support ## Accounts and editing > **Where is Admin Login on the public site?** > > On a desktop browser, hover near the top center of the public site to reveal **Admin Login**. You can also sign in through Rocket’s main website. See [accounts and admins](https://rocketalumnisolutions.mintlify.site/getting-started/accounts-and-admins.md). > **What if my Welcome email never arrived?** > > Check spam and confirm you are using the invited email address. Ask an existing admin to verify your invitation, or contact support. See [sign-in help](https://rocketalumnisolutions.mintlify.site/getting-started/accounts-and-admins.md). > **Can I edit from my phone?** > > No. Use a desktop, laptop, or tablet. The public site works on phones, but the website editor does not. > **Do I need to click Save?** > > Page-specific edits in the website editor auto-save and update the web preview. **General** and **SEO** settings require **Save changes**; wait for **Changes saved** before leaving. See [saving and previewing](https://rocketalumnisolutions.mintlify.site/getting-started/editing-basics.md#saving-and-previewing). A physical touchscreen may take about 15 minutes to sync. > **How do I invite another admin?** > > Open the website editor, select **Manage Users** in the header, then **Invite Users**. Enter the person's email, choose **Admin**, and send the invitation. See [invite one or more admins](https://rocketalumnisolutions.mintlify.site/getting-started/accounts-and-admins.md#invite-one-or-more-admins). > **Can I give someone access to only certain folders?** > > Yes. Invite them as a **User**, then open their account to turn off **Full Access** and choose the folders they may edit. Follow [limit someone to selected folders](https://rocketalumnisolutions.mintlify.site/getting-started/accounts-and-admins.md#limit-someone-to-selected-folders). > **Where is Bulk Edit?** > > Open the relevant page. In the editing bar on the right, open **Settings & Layouts**. **Bulk Edit** is directly below **Add Content** when supported. > **Can I prepare content before making it public?** > > Yes. Use the eye or visibility control to hide unfinished items or folders while you edit. Hidden content stays available to admins. See [public visibility](https://rocketalumnisolutions.mintlify.site/share/public-site-search-and-privacy.md). > **Will changing a layout delete content?** > > No. Check the cards, crops, titles, and visible controls after switching layouts. See [folder layouts](https://rocketalumnisolutions.mintlify.site/content/folders-and-layouts.md). > **Why does pasted text look different from my document?** > > Start with plain text, then apply formatting supported by the website editor. See [editing basics](https://rocketalumnisolutions.mintlify.site/getting-started/editing-basics.md). > **Can I undo a change?** > > Open **Menu → Change History** to review and undo supported changes. Open **Menu → Recently Deleted** in the top-left corner to restore deleted content within 30 days. ## Content and media > **How do I add a person?** > > Open the destination folder and choose **Settings & Layouts → Add Content → Person/Team**. Add the profile fields and upload the headshot in **Media**. > **How do I add many profiles?** > > Download the destination folder's current bulk-upload template. For a large first-time batch, submit a Customer Portal data-entry request. > **Why is Bulk Upload unavailable in an empty folder?** > > Some tools for adding many items at once appear only after the folder has an example profile or its content has been set up. If the control remains unavailable, submit a data-entry request for help with a large first-time upload. See [adding many profiles](https://rocketalumnisolutions.mintlify.site/content/profiles-and-teams.md). > **Can one profile have several photos?** > > Yes. Use **Main Photo / Headshot** for the primary image and **Add Photos and Videos** for supporting media. > **What is the direct video upload limit?** > > The direct video upload limit is 350 MB per file. Compress or trim a larger file, or use a supported hosted-video provider. > **What is the PDF upload limit?** > > The PDF upload limit is 250 MB per file. Use a clear original with text that can be selected or read by text recognition (OCR). See [yearbooks and PDFs](https://rocketalumnisolutions.mintlify.site/content/yearbooks-and-pdfs.md). > **How should I photograph class composites or plaques?** > > Hold the camera straight in front of the plaque or class photo. Avoid glare and shadows, and keep names readable. Include a list of names if the people are not labeled. See [source photo preparation](https://rocketalumnisolutions.mintlify.site/content/photos.md#prepare-source-photos-of-class-composites-or-plaques). > **Why is my photo blurry?** > > Replace it with a higher-resolution original and review the crop. A screenshot or heavily compressed image may not have enough detail. > **Can PDFs and yearbooks be searched?** > > Search works when the PDF contains readable text or text recognition (OCR) can read the words in scanned pages. Provide a clear original. If you cannot find words you can see on the page, ask support whether the document needs to be processed again. ## Public site and displays > **Who can view the public site?** > > Anyone with its public URL or QR code can view visible content. Keep unfinished or sensitive content hidden. > **Why is a public folder empty?** > > The items inside it may be hidden, unpublished, deleted, moved, or excluded by an active filter. A site with **Show Published Folders When Empty** turned on can show an empty published folder with **More content coming soon!**. See [empty-folder visibility](https://rocketalumnisolutions.mintlify.site/content/folders-and-layouts.md#show-published-folders-before-their-content-is-ready). > **Can different pages use different backgrounds?** > > Use the page-specific **Media** or **Colors** controls where available. Check the crop and text contrast afterward. See [folder design controls](https://rocketalumnisolutions.mintlify.site/content/folders-and-layouts.md). > **Why is the Explore button missing?** > > On a supported homepage layout, open **Text** and enter a value in **Start Button Text**. A blank value hides the button. > **How long does a touchscreen take to update?** > > Allow about 15 minutes after the web version is correct. Then try a light refresh by double-tapping the Rocket logo. > **Does my site return to the home screen if left idle?** > > Yes. **Auto-Redirect to Home After Inactivity** sets how long the touchscreen or public website waits before returning home. It starts at six minutes unless someone changes it. Test while signed out: it does not run while you are signed in as an admin. Some special display links also turn it off. See [how to check or change the inactivity timer](https://rocketalumnisolutions.mintlify.site/getting-started/editing-basics.md#return-to-the-home-screen-after-inactivity). > **Why is my site ID invalid?** > > Copy the complete site ID at the end of your Rocket website address. Keep all letters, numbers, uppercase and lowercase letters, and punctuation exactly as shown. See the [site ID example](https://rocketalumnisolutions.mintlify.site/troubleshooting/touchscreen.md#the-site-id-is-invalid). > **How do I set up Rocket Signage?** > > In the Customer Portal, select **Rocket Signage → New Screen**. Install the **Rocket Touchscreen** app on a compatible device and use **Cast mode** with the display code. See [Rocket Signage setup](https://rocketalumnisolutions.mintlify.site/portal/rocket-signage.md). > **Can Rocket use Ethernet?** > > Yes, on compatible hardware. Confirm the display and attached player’s network support. See [network troubleshooting](https://rocketalumnisolutions.mintlify.site/troubleshooting/hardware-and-network.md). > **Can Rocket use enterprise Wi-Fi?** > > A school-managed Wi-Fi network may need extra security files or settings specific to your device. Involve school IT and Rocket support, and keep private sign-in details out of tickets. See [network troubleshooting](https://rocketalumnisolutions.mintlify.site/troubleshooting/hardware-and-network.md). > **Who handles LG warranty repairs?** > > Start with Rocket support and provide the installation, model, serial number, and warranty details. Support can help coordinate a manufacturer service request if needed. See [hardware support](https://rocketalumnisolutions.mintlify.site/troubleshooting/hardware-and-network.md). > **Can visitors leave kiosk mode?** > > A properly configured touchscreen keeps visitors inside Rocket. If device settings are accessible, contact support. ## External services > **Can social media pages be embedded directly?** > > Many social networks do not let their pages appear inside another website or require visitors to sign in. Use a normal link or Custom QR Code unless the service provides an option for displaying its content inside other websites. See [external services](https://rocketalumnisolutions.mintlify.site/content/connect-external-content.md). > **Can a live stream be embedded?** > > A supported video service may work. Before the event, check that visitors can open the stream, that playback starts as expected, and that it works at the scheduled time on the school network. See [live streams](https://rocketalumnisolutions.mintlify.site/content/connect-external-content.md). > **Can I connect a donation page to Rocket?** > > If your site has a Givebutter **Donation Widget**, use it for your donation page. For other donation pages, use a link or **Custom QR Code**. See [donation links](https://rocketalumnisolutions.mintlify.site/content/connect-external-content.md). > **Can Rocket display a calendar?** > > Use a Calendar homepage button or a supported embedded calendar. Confirm the source is public or authorized for your audience. See [calendar setup](https://rocketalumnisolutions.mintlify.site/content/connect-external-content.md). ## Help and requests > **Where do I get urgent portal help?** > > In the Customer Portal, select **Need more help? → Chat with support** when you are actively stuck. See [support options](https://rocketalumnisolutions.mintlify.site/getting-started/get-support.md). > **When should I create a data-entry request?** > > Use it for large first-time uploads, moving an archive into Rocket, groups of yearbooks, rosters, record boards, large photo projects, or a content project already agreed with Rocket. > **Where is the Customer Portal?** > > Select **Customer Portal** in the website editor header. For batch work, select **Create Request** in the Portal. See [data-entry requests](https://rocketalumnisolutions.mintlify.site/portal/data-entry-requests.md). > **How should I communicate a data-entry deadline?** > > State the actual event date and what must be ready. A requested date does not guarantee completion. See [request preparation](https://rocketalumnisolutions.mintlify.site/portal/data-entry-requests.md). > **How do I receive data-entry updates?** > > Check the Portal or your email for updates and questions. Reply to the request email so the team can see your answer with the original request. See [request follow-up](https://rocketalumnisolutions.mintlify.site/portal/data-entry-requests.md). > **What should a support email include?** > > Send a link to the page where you need help. Tell us what you tried and what happened. Include an error message or screenshot if you have one. For touchscreen help, add the display or player model if you know it. See [support options](https://rocketalumnisolutions.mintlify.site/getting-started/get-support.md). > **Should I send Rocket my password?** > > No. Never send a personal password or private network credential. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.